Refund policy
RETURN AND REFUND POLICY
Last updated: 26 September 2026
At Shop It, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we will assist you.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible. Please provide your order number, details of the problem and, where appropriate, clear photographs of the item.
Where goods do not meet the standards required under the Consumer Protection Act 68 of 2008 (CPA), your rights and remedies under the CPA will apply. This may include a repair, replacement or refund where applicable.
Change-of-Mind Returns
Eligible change-of-mind returns may be requested within 14 calendar days after delivery.
To qualify, the product should be unused, in its original condition and packaging, and include all accessories and items supplied with it.
Certain products may not be eligible for change-of-mind returns where exclusions are permitted by law, including certain personalised, perishable or hygiene-sensitive products.
How to Request and Return an Item
To request a return, contact Shop It using the contact information provided on our website. Please include your order number and the reason for the return.
Once the return is accepted, we will provide the applicable return instructions. Returns should be sent using the instructed courier or delivery method. Please do not send a return before receiving return instructions from Shop It.
Return Delivery Costs
For an approved change-of-mind return that is not required by law, the customer is responsible for the return delivery cost.
Where an item is defective, damaged, incorrect or otherwise required to be returned at the supplier’s risk and expense under applicable law, Shop It will arrange or cover the applicable return delivery cost.
Refunds
Once an eligible returned item has been received and assessed, we will notify you of the outcome.
Approved refunds will be processed within 7 calendar days after the returned item has been received and assessed.
Refunds will be processed back using the applicable original payment method. Your bank or payment provider may require additional time for the funds to reflect.
Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African law.