Frequently Asked Questions
Where does Shop It deliver?
We deliver nationwide across South Africa. Delivery availability and charges are calculated based on your order and delivery address.
How much does delivery cost?
Delivery fees are shown during checkout after you enter your delivery address.
How long will my order take to arrive?
Delivery times may vary depending on the product and destination. You will receive order updates using the contact details provided at checkout.
How can I pay?
Shop It offers secure online payment options through our available payment providers. The payment methods available to you will be displayed at checkout.
Can I return an item?
Yes, returns are handled in accordance with our Returns & Refunds Policy. Please review the policy before requesting a return, as certain conditions and exclusions may apply.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order details and photos of the item so that we can assist you.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We will try to assist, but changes or cancellations may not be possible once an order has been processed or dispatched.
How can I contact Shop It?
You can reach us through the Contact page on our website. Please include your order number when contacting us about an existing order.