Returns & Refunds
We want you to be happy with your Shop It purchase. If there is a problem with your order, please contact us as soon as possible.
Returns
To request a return, please contact Shop It with your order number, the reason for the return and, where applicable, photos showing the condition of the item.
Items must generally be unused, in their original condition and packaging, with all accessories and components included.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible so we can assess the issue and assist you.
Refunds
Once an approved returned item has been received and assessed, we will advise you of the outcome. Approved refunds will be processed using the applicable payment method.
Non-returnable Items
Certain products may not be eligible for return for hygiene, health, safety or other lawful reasons. Any applicable exclusions will be communicated in accordance with South African consumer law.
Consumer Rights
Nothing in this policy is intended to limit any rights you may have under the Consumer Protection Act or other applicable South African law.
Need Help?
Please use our Contact page and include your order number when contacting us about a return or refund.